Return & Refund Policy

Welcome to MAYUR Vision In Design. We take pride in delivering premium ethnic wear crafted with attention to detail. As most of our products are made-to-order according to the customer’s selected size, please read our Return & Refund Policy carefully before placing an order.

 

1.  No Return & No Exchange

All products purchased from MAYUR Vision In Design are not eligible for return or exchange.

As every garment is specially prepared based on the customer’s selected size, we request customers to carefully review the size guide and product details before placing an order.

 

2.  Replacement for Wrong or Damaged Product

A replacement will only be considered if:

  • You receive a wrong product.

  • You receive a damaged product.

To request a replacement :

  • Contact us within 48 hours of delivery.

  • An unboxing video (from opening the sealed package) is mandatory.

  • Clear photos of the product must also be shared.

Claims without an unboxing video may not be accepted.

 

3.  Size Selection

Customers are responsible for selecting the correct size before placing an order.

Please refer to our Size Guide or contact our support team if you require assistance.

Products ordered in the wrong size are not eligible for return or exchange.

 

4.   Customized & Altered Products

Customized, altered, or specially prepared garments are not eligible for return, exchange, or replacement.

 

5.  Used Products

Replacement requests will not be accepted if:

  • The product has been worn.

  • The product has been washed.

  • The original tags have been removed.

  • The garment has been altered.

  • The product has been damaged due to improper handling.

 

6.  Wrong Address / Failed Delivery

Customers are responsible for providing the correct shipping address.

If an order is returned due to:

  • Incorrect address

  • Customer unavailable

  • Parcel refused

The customer will be required to pay the applicable re-shipping charges before the order is dispatched again.

 

7.  Approved Replacement

Once a replacement request is verified and approved:

  • MAYUR Vision In Design will bear the replacement shipping cost.

  • Replacement orders are generally dispatched within 5–7 business days, subject to product availability.

If the same product is unavailable, our Customer Support team will contact you and provide a suitable solution.

 

8.  Delivered Orders

Once the courier tracking status shows Delivered, MAYUR Vision In Design will not be responsible for claims stating that the parcel was not received.

Customers are requested to ensure that someone is available to receive the shipment at the delivery address.

 

9.  Product Appearance

Actual product color, embroidery, texture, or finish may vary slightly due to:

  • Studio lighting

  • Mobile or computer screen settings

  • Photography

Such minor variations are considered normal and are not eligible for replacement.

 

 

10.  Order Cancellation

Order cancellation requests are considered only after review and approval by MAYUR Vision In Design Customer Support.

As most products are made-to-order, cancellation may not be possible once production has started.

 

Need Assistance?

MAYUR Vision In Design

Mai Mandir Road, Nadiad, Gujarat  387002, India

support@mayurtailors.com

+91 81539 90102 ( WhatsApp )

Monday – Sunday | 11:00 AM – 8:00 PM Ist